The main contact number for Virgin Trains is 0845 682 0204 and you can call this number to speak with a member of the customer services team. I lost connection while making a booking using the mobile application, did my booking go through? Can I swap my current paper Season ticket for a Smartcard? Callers must be 18 or over and have the bill payer’s permission. The Virgin Trains head office can be found at the following address: The best customer service number for virgin trains is 0845 682 0204 but they also provide a local rate number which is 0333 103 1031. Rather than live chat, it works like a text message conversation. Virgin Rail (UK) Phone Number: 0845-7222333. Contact-Numbers.org.uk complies with the regulations as laid out by Phone-paid Services Authority & Ofcom. Which stations offer self-service ticket collection? While Virgin Rail (UK) does not offer live chat, they do have a phone number. Avanti West Coast JourneyCheck provides real time, up-to-date train times and train disruption information keeping you informed about any delays or cancellations on the network and helping you know what to do when your journey is affected. What tickets are available for CrossCountry Smartcards? Can I purchase a ticket for the London Underground online? I have a seat reservation but the train was busy and I couldn't occupy it, what do I do? Image: Shutterstock. Registered Office: XC Trains Limited, Admiral Way, Doxford International Business Park, Sunderland, SR3 3XP. Can I use a Young Persons Railcard with my Season ticket? Required fields are marked *. P&O Cruises Contact Number – 0845 682 0174. Which mobile phone / device can I use to buy my ticket and will I be charged for making a booking using the mobile application? Your incredible enthusiasm for experiences has made us even more optimistic and focused for the challenges ahead. HURIKAT We waste our time so you don't have to. To our customers, First and foremost, a big thank you for your amazing support. Apologies to any passengers that are currently experiencing or have experienced delays. Live train arrivals and departures from LNER (formerly Virgin Trains East Coast). How can I buy a ticket using the mobile application? We’ll continue to work our hardest for you. Find out instantly when tickets are available for your journey. You can help! Sharing is what powers GetHuman's free customer service contact information and tools. Why is my credit/debit card being rejected? If there are any companies in the UK that we have missed, or if we have missed your company, please let us know by contacting us via email. These help topics cover everything you need to know before you travel. Can I pay for a ticket for someone else if I am not travelling? While following all government advice to keep our team safe. The complaints form asks you the questions you’d expect, asking for details about your journey and what your issue is, and further asks what your personal information is so they can get back in touch. How do I know if a Railcard discount has been included in the fare? If I receive an error message when using the mobile website on my phone, how do I check if the booking went through? Create an account to receive important information and get the most out of your LNER experience, Live info on issues that may affect your journey. If you are unclear on the access call charges, then please check with your specified telephone supplier for exact details. If you’ve got a quick question, you can use our messenger service. The selected departure date is after your return journey. The Virgin Trains web chat representatives are on hand to answer any queries, including, advise on your delay compensation claim, your journey planner, assisted travel, refunds, customer concerns or issues. What are the benefits of using a Smartcard? How quickly after making a booking can I collect my Self Service Tickets? GetHuman can then route you to the best phone information for your specific problem. How do I get in touch via live chat or messenger? What is the European Commission Online Dispute Resolution platform? Can I travel on the train with my wheelchair or mobility scooter? How do I buy a ticket using my card but for someone else to travel? Virgin — parent company of Virgin Atlantic airlines and more than 60 media, entertainment and hospitality brands — will become a minority investor in the South Florida passenger railroad, according to Brightline. How do I collect tickets for my Smartcard? Luckily, there is still a way to get a real human being to help you with your Virgin Rail (UK) customer service problem, and that's by calling them on the phone. A popular question people ask is “What is the Virgin Trains Free Phone Number”. What should I do if my Season ticket is lost or stolen? What if my mobile phone battery has run out when I board the train and I can't show my M-ticket? To access the Virgin Trains Live Chat click on the image below, See the other organizations in the live chat directory by clicking here. Disruption between Aberdeen and Dundee By using the site you agree to the use of these cookies. Contact number of Virgin Trains Customer Service with opening times and when to call the helpline to avoid peak times. We've provided the best phone number, along with our best information that we've sourced from other Virgin Rail (UK) customers and our free tool that helps you skip the waiting on hold part. If you are planning more trips away, you can also take a further look at some of our other most popular holiday contact numbers on this site. How can I access CrossCountry on my mobile phone? What items can I take on board and what luggage facilities do you offer? What type of tickets can I buy through your mobile site and what options are available to receive my tickets purchased on the mobile site? Is tube travel included in the cost of the ticket? How do you keep track of my complaint and how do I know my complaint will be treated fairly? > We’re always looking to minimise delays and make sure we manage disruption as effectively as possible. This phone number will direct you through to the complaints department at Virgin Trains. You can check out the Virgin Trains reviews on Trustpilot here. How can I make a comment, complaint or suggestion? Facebook is a great way to message Virgin Trains, so if you visit their Facebook page which can be found here. Calls to Virgin Trains (in the UK) to 0845 prefixed phone numbers cost 7p/min service charge, plus your phone company’s access charge. GetHuman always knows the way to live chat with a company like Virgin Rail (UK) when it's available. We're here to help if you want to change your ticket, have been delayed and want to claim or need to find some lost property. We provide a call connection service only. In most scenarios you won’t want to make a booking, as you can do that in station (station finder), on the website, or via the app, you instead are looking to speak with customer service department, then you should use one of the numbers listed above. We're here if you need extra help when making your journey. How do I change or get a refund on a Smartcard Season ticket? What times are Off-Peak and Super Off-Peak tickets valid? Their customer service team actively manage several different social media platforms, most of which can be used to direct message Virgin Trains, so I have posted these below. Will I be charged for making a booking using the mobile application. Although this can be an easy way to get in touch, if you want Virgin Trains to take your complaint seriously and deal with it quickly, then you really need to call using one of the contact numbers provided.
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